Frequently Asked Questions
1. What are the estimated delivery times?
Orders take 1-2 business days to be processed.
After this period:
Mainland Portugal - delivery on the next business day;
Portuguese Islands - between 1-4 business days;
Spain - between 1-2 business days;
Rest of EU countries - between 3-7 business days.
2. What are the shipping costs?
Mainland Portugal: €5.5
Madeira and Azores Islands: €8.5
Other European Union countries: €7.7-€26 (depending on the destination country)
3. Do you sell outside of Europe?
Currently, we only sell to countries within the European Union.
4. Do you provide a tracking code for the order?
Yes. Once the order is dispatched, you will receive a tracking code via email to monitor your order.
5. What payment methods are available?
Payment can be made with PayPal, credit and debit card, Google Pay, and Apple Pay.
For Portugal, in addition to these payment methods, it is also possible to use MB Way, Multibanco, and Payshop.
6. What is the deadline to cancel an order?
Orders can be cancelled as long as they have not yet been dispatched. If you wish to cancel your order, please email support@sebastt.com as soon as possible.
7. How do I make a return?
If you are not satisfied with your order and wish to return it, please contact us via email at support@sebastt.com, so we can guide you through the return process.
8. What are the return deadlines?
You can return your order up to 14 days after receiving it. You must ensure that it is in the same condition as you received it.
Return costs are the responsibility of the customer. If the fault was ours, the costs will be our responsibility.
Normal shipping prices apply for sending a new order.
9. What clothing sizes do you recommend for each height?
|
Size |
Women |
Men |
|
S |
up to 165 cm |
up to 168 cm |
|
M |
165–172 cm |
168–175 cm |
|
L |
172–179 cm |
175–182 cm |
|
XL |
179 cm + |
182 cm + |
For 300 GSM T-Shirts:
|
Size |
Women |
Men |
|
S |
up to 168 cm |
up to 171 cm |
|
M |
168–175 cm |
171–178 cm |
|
L |
175–182 cm |
178–185 cm |
|
XL |
182 cm + |
185 cm + |
If in doubt between 2 sizes, it is recommended to choose one size up for an oversized effect.
For 280 GSM Hoodies:
|
Size |
Women |
Men |
|
S |
up to 167 cm |
up to 170 cm |
|
M |
167 – 172 cm |
170 – 175 cm |
|
L |
172 – 177 cm |
175 – 180 cm |
|
XL |
177 cm + |
180 cm + |
These tables represent a guideline and not an exact measurement. Height is only one of the factors influencing the fit. Shoulder and chest width count as much, or more, than height. Therefore, the result may vary from person to person with the same height.
10. How to care for the garments?
To ensure the greatest durability and quality of the garment, please note:
- Wash the garment inside out, at a maximum of 30 degrees, and with similar colours;
- Air dry. If not possible, use a low-temperature tumble dryer;
- Iron at a low temperature with the garment turned inside out, so as not to iron over the design;
- Do not use bleach.
11. Do you sell in physical stores?
Yes. If you wish to sell our products in your store, please contact us via email at support@sebastt.com for more information or a commercial proposal.
12. What are your social media and contacts?
Instagram: sebastt_clothing.
Email: support@sebastt.com